You can always learn something new. During a recent Dallas PRSA luncheon, four communication leaders from Texas Health Presbyterian Hospital shared valuable crisis response insights from handling the Ebola crisis in Dallas.
THR’s communication leaders were on the front lines when the Centers for Disease Control confirmed the country’s first Ebola patient was at their hospital. The team members candidly shared their insights from the unprecedented experience, or what they astutely refer to as the “October event.”
Despite having a team of experienced professionals, a robust crisis training resume and a 40-page crisis communication plan, the onslaught of worldwide attention was similar to attempting to hold back a tsunami with sandbags.
The team brought up four points (of many) worth considering in your own crisis planning:
Spaeth Communications wishes to thank Texas Health Resources’ Paul Szablowski, Senior Vice President of Communications & Image, and his entire team for their generous, thoughtful and invaluable advice to their professional colleagues.
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